FestiCards Support

• Yes, once your order is shipped, you will receive a tracking number via email.
• You can use this tracking number to monitor the progress of your shipment and stay updated on the delivery status.
• You can also view the status of your order from our Order Tracking page using the email used during checkout and the order number found in your confirmation email.

Yes, we prioritize the security of your payment information. All transactions are processed through a secure payment gateway, and we do not store any sensitive payment details.

Yes, we collaborate with festivals to release special event-only cards. These cards are exclusively available by meeting us in person at specific festivals we collaborate with. They add a unique collectible element to the FestiCards experience!

We have implemented a QR code scanning system. Each FestiCard has a unique QR code printed on it.

• When you scan the QR code, it will redirect you to the respective FestiDex page for that card.
• On the FestiDex page, you can claim your card and add it to your FestiDex by clicking the "Claim Card" button.
• This ensures that only legitimate owners of the cards can track and verify their collection.

The FestiDex is a database of all the FestiCards available. It allows you to browse and explore different designs, themes, and series. It also allows you to add FestiCards you've collected in person to your FestiDex!

Absolutely! We encourage you to share the joy of FestiCards with others. They make great gifts or tokens of appreciation at music festivals and events.

There are multiple ways to collect FestiCards. You can:

• Purchase them from our website, where we offer a wide variety of designs and themes for you to choose from.
• Trade with other festival-goers. Many people at festivals and events are also passionate about FestiCards and engage in trading activities.
• Encounter our FestiCards ambassadors, who will be passing out cards at festivals and events. They are excited to share the joy of FestiCards with you!
• Attend festivals to obtain event-only cards. These special cards are exclusively available by meeting us in person at specific festivals we collaborate with.

FestiCards are festival trading cards that capture memories and experiences shared at music festivals. They serve as a form of kandi, which can be collected, shared, and cherished.

We accept Visa, Mastercard, Discover, and PayPal.

• While we strive to offer international shipping, there may be certain countries or regions where shipping is not available or additional customs fees may apply.
• Please check our Shipping Policy or contact our customer support team for more information on shipping restrictions.

• We take great care in packaging your FestiCards to ensure they arrive in excellent condition.
• Our packaging is designed to protect the cards from damage during transit.

• Shipping times may vary depending on the destination and shipping method chosen during checkout.
• Please refer to our Shipping Policy for more information on estimated delivery times.

• It's essential to review our Shipping Policy periodically for any updates or changes that may occur.
• We strive to provide the best shipping experience possible while considering our travel schedule and ensuring timely delivery.

Please note that while we make every effort to ensure timely delivery, unexpected circumstances or delays beyond our control may occasionally arise during the shipping process. We appreciate your understanding and patience in such situations.

• Yes, we ship internationally to various destinations.
• Our shipping rates are calculated automatically based on the size and weight of the package, ensuring accurate pricing for international shipments.
• We utilize USPS First Class, Priority, and International shipping services to deliver your FestiCards.

• If you plan to order cards to pass out at a festival or event, we recommend placing your order at least a week or two in advance.
• As festival-goers ourselves, we may be traveling and have limited time to fulfill orders during peak festival seasons. Ordering in advance helps us guarantee that your cards will reach their destination in time.

We ship orders on Tuesdays and Thursdays. Please note that our shipping schedule is limited to these specific days. -- Occasionally we will rush order and ship on days outside of our standard shipping schedule.

• If you are returning more expensive items, it is recommended to use a trackable shipping service or purchase shipping insurance.
• We do not guarantee that we will receive your returned item and cannot be held responsible for any lost or undelivered returns.

• To return your product, please mail it to:
  
  FestiCards
1030 Orangeburg Dr APT B
West Columbia SC, 29169
  
• You will be responsible for paying the shipping costs for returning the item. Please note that shipping costs are non-refundable, and the cost of return shipping will be deducted from your refund.

• We only replace items that are defective or damaged.
• If you need to exchange a defective or damaged item for the same product, please send us an email at [email protected] and return your item to the provided address.

Sale items are non-refundable and cannot be returned.

• If you haven't received your refund, please check your bank account again.
• Contact your credit card company as it may take some time for the refund to be officially posted.
• If you've completed these steps and haven't received your refund, please contact us at [email protected] for further assistance.

• Once your return is received and inspected, we will send you an email to notify you of the receipt and the approval or rejection of your refund.
• If approved, your refund will be processed, and a credit will be applied to your credit card or original method of payment within five days of approval.

• A full refund is granted if the item is returned within 7 days of delivery, unused, in its original condition, and in the original packaging.
• Refunds are subject to inspection and approval.

• To complete your return, you will need a receipt or proof of purchase.
• Please contact our support team at [email protected] to initiate the return process and receive further instructions.

• Our refund and returns policy lasts for 7 days from the date of delivery. If 7 days have passed since your purchase was delivered, we are unable to offer a full refund or exchange.
• To be eligible for a return, the item must be unused, in the same condition as received, and in its original packaging.
• Please note that certain items are non-returnable, including gift cards.